Privacy Policy

Effective date: 29 July 2026. This policy applies to abigailabamukong.com, the client account, counseling and mentorship enrollment, appointment scheduling, questionnaires, partner invitations, counselor communications, newsletter subscriptions and related administrative services.

Abigail Abamukong is responsible for the personal information processed through these services. The practice is based in Buea, Cameroon. Questions or privacy requests may be sent to contact@abigailabamukong.com.

This policy is intended to explain our practices in clear language and to support compliance with applicable professional duties and data-protection requirements, including Cameroon's Law No. 2024/017 of 23 December 2024 relating to personal data protection.

Account and identity information may include your name, email address, password credentials in protected form, Google account identifier when you use Google sign-in, telephone number, timezone, email-verification status and account role.

Client onboarding information may include age, sex, occupation, nationality, place of origin, residence, marital status, number of children, counseling goals and additional information you choose to provide. The platform records when and which version of this privacy policy you accepted.

Enrollment and booking information may include the service or mentorship program selected, whether the booking is individual or for a couple, preferred dates, appointment times, attendance, program progress, cancellation status, and service-specific intake answers.

Counseling-preparation information may include questionnaire answers, relationship history, expectations, concerns, wellbeing ratings and other sensitive information you voluntarily provide before or during a counseling program. Authorized counselors may also create private preparation, session, follow-up and administrative notes.

Payment records may include the amount, currency, transaction or receipt reference, payment date, approval status and an internal review note. If you email proof of payment, the email and attachment are also processed for verification.

Communication and website information may include emails sent to or from the practice, newsletter subscriptions, form submissions, security and authentication events, IP address, browser or device information, and basic server logs generated when you use the website.

We use information to create and secure accounts; verify identity and email addresses; complete onboarding; link invited partners; enroll clients; verify payments; show available times; create and manage appointments; deliver questionnaires; prepare for counseling; send confirmations and reminders; provide Google Meet access; respond to requests; maintain appropriate counseling and business records; and improve the reliability and safety of the service.

Depending on the context, processing is necessary to provide services you request, based on your consent, required to meet legal or professional obligations, or reasonably necessary to protect clients, staff and the platform. You may withdraw consent for future optional processing, but this does not invalidate processing already completed or information that must be retained for a lawful or professional reason.

Questionnaire answers and the reason for seeking counseling are not included in routine notification emails. They are reviewed inside the protected account or counselor workspace.

Counseling intake, questionnaire responses and counselor notes may contain highly sensitive personal and relationship information. Access is restricted by account role and relationship to the record. Clients can access their own permitted booking and questionnaire information; authorized counselors and administrators can access the records needed to operate and deliver the service.

Private counselor notes are internal clinical or preparation records and are not displayed in the client account. Administrative access is used only for legitimate support, security, compliance or service-delivery needs.

Confidentiality may be limited where disclosure is required by law, a valid legal process, safeguarding duties, or a serious and immediate risk of harm. This website and booking platform are not an emergency or crisis service.

For couples services, one person may provide a partner name and email address and send an invitation to create or link an account. The invited person is told who invited them and which shared service or appointment is involved.

Once linked, both partners may see the shared booking, appointment schedule, session title and meeting details. Each partner completes questionnaires through their own account; one partner does not automatically receive the other partner’s answers. Authorized counseling staff can review both sets of responses for the shared service.

When a Google Calendar event is created, participant names or email addresses may be visible to other people invited to that event. Do not add another person to a couples booking unless you are authorized to provide their contact information.

If you choose Google sign-in, Google provides the platform with basic identity information such as your Google account identifier, name, email address and profile information needed to authenticate or link your account. The platform does not receive your Google password.

The counselor may separately connect a Google Calendar account. The platform stores the counselor's provider email, granted scopes and an encrypted refresh credential until the calendar is disconnected. Calendar access is used to create counseling events and Google Meet links.

Creating an appointment may send Google the session title, start and end time, timezone, booking reference, and attendee email addresses. Google then processes Calendar invitations and Meet access under its own privacy terms.

Payment instructions may direct you to MTN Mobile Money or PayPal. Those providers process the payment under their own terms and privacy practices. This platform does not collect your PayPal password, payment-card number, Mobile Money PIN or wallet login credentials.

After payment, you may submit a transaction or receipt reference through your account or email proof of payment. Authorized staff review the record and update the booking balance and scheduling status. Payment and audit records may be retained for accounting, dispute-prevention and legal purposes.

We use service providers to operate the platform. These currently include Google Cloud Run for application hosting and operational logging; MongoDB for application data; Cloudflare R2 for public website media; Resend for transactional and subscription email; Google Identity, Calendar and Meet for authentication and meetings; and Gotenberg for on-demand generation of confidential questionnaire PDF exports.

Authorized counselor reports may also be generated as branded Excel files. Questionnaire content sent to Gotenberg is used to produce the requested PDF and the result is returned to authorized staff. Exported files must be handled as confidential records.

These providers may process information in countries outside Cameroon. When cross-border processing occurs, we limit the information to what is needed for the service and take reasonable steps to use providers and safeguards appropriate to the sensitivity of the information.

We may also disclose information to professional advisers, regulators, law-enforcement bodies or other recipients when authorized by you, required by law, necessary to protect legal rights, or needed to address a serious safety risk. We do not sell counseling or account information.

We use role-based access controls, authenticated client and counselor areas, HTTPS in production, email verification, restricted administrative routes, audit records and encryption for stored Google Calendar refresh credentials. Public website media is separated from private counseling records.

No online service, email system or file export can be guaranteed completely secure. Use a strong unique password, protect access to your email and Google accounts, do not share private meeting links, and notify us promptly if you believe your account or information has been compromised.

We retain account, counseling, scheduling, payment, communication and audit records only for as long as reasonably needed to provide services, maintain continuity of care, meet professional or legal obligations, resolve disputes, enforce agreements and protect the platform.

Retention periods can differ by record type. A request to close an account does not necessarily require immediate deletion of counseling, payment, security or legal records that must be retained. When information is no longer required, it may be deleted, anonymized or securely archived.

A disconnected counselor Calendar credential is no longer used for new events. Operational logs and temporary authentication information are generally retained for shorter periods than counseling or financial records.

Depending on applicable law and the circumstances, you may ask to access, correct, update, restrict, object to, receive a copy of, or delete personal information. You may also withdraw consent for future optional processing, unsubscribe from newsletter email, decline Google sign-in and use the available email login method, or ask questions about a partner link.

Send a request to contact@abigailabamukong.com. We may need to verify your identity before acting. Some requests may be limited by another person’s privacy, counseling confidentiality, professional recordkeeping duties, payment or fraud-prevention requirements, or other legal obligations.

The site uses essential cookies for secure sign-in and short-lived Google OAuth state. It also stores your light or dark theme preference in your browser. These technologies are used for authentication, security and user preferences rather than advertising.

YouTube testimonials use YouTube’s privacy-enhanced embed domain. Google or YouTube may still receive device, browser and network information when embedded content is loaded or played. You can choose not to play an embedded video.

We may update this policy when services, providers, legal requirements or professional practices change. The effective date and policy version will be updated. When a material change affects protected account or booking activity, clients may be asked to review and accept the current version before continuing.

Privacy requests and questions: contact@abigailabamukong.com.

Abigail Abamukong, Buea, Cameroon. Telephone: +237 675 391 718. Website: https://abigailabamukong.com.